Make the background theme aligning to the embedded app

Teams client has a dark theme. When add the clerk chat to Teams, I don’t find a way to deploy dark mode. But the better way is to automatically align to the hosted client.

Notifications

It would be nice if we could see the New message red indicator dot on the Clerk Chat icon instead of lumped with all other Microsoft Teams activity under the Activity icon (on the side bar)

Variables

Separate first and last name in Contact card so we can use separately.

Add member icon

Hello, I am currently seeking to find the icon to add a member. Please let me know how to find that. This is the second request I submit.

Hiding Chat from admins

We should be able to hide a user’s (or all users’) text from admins. A way to expose them for troubleshooting purposes is good, but it’s invasive to have them always visible.

Dark Mode

Was temporarily blinded, took a few hours to regain vision to send this. Add Dark Mode

AI Agent Builder Improvements

Clerk Chat Conversation Intelligence

Clerk Chat will be designing a brand new analytics section that show’s insight into high volume communication at scale.

AI Powered RCS Rich Content

Soon Clerk Chat agents will be able to design RCS Specific content dynamically, including image generation and optimal button selection for conversation.

Voice AI 2x Speed up!

Hold on to your horses! Voice Agents on Clerk Chat are about to get twice as fast.

AI Voice Warm Transfers

Our most popular request by far. Soon, Agents will allow a warm transfer handoff to a configurable downstream number.

AI Agent A/B Testing

Soon Agents will allow traffic splitting, giving users the flexibility to test out different prompts/agent-configurations.

Overbilling

We are being overbilled. The old subscription that was to be cancelled was not cancelled when we signed the contract. Now, we’ve been billed for a full year on top of the extra month’s billings - we’ve already paid the contract billing.

We want the ability to be able to restrict the use of the campaigns feature based on user role.

Let me expand the sidebar

Need to expand sidebar, some shared inbox names are too long to fit

Read-only admin access

Would be nice to have a way to have read-only admin partner access for certain support personnel can view the customers, see end users for customers, see that they need to register for example but can't change anything that would be a billable change?

Ability to delete or cancel a message scheduled to send at a future time

We can edit these messages but cannot delete or cancel. Please make this possible for unsent messages scheduled to be sent at a future time. Sometimes things change and we need to just cancel it.

Exporting Contacts - I never get the email with a csv file

I love how it says click here to be contacted by the team for this integration and there is no follow up, now I click to export contacts and nothing happens no emails are being sent out with data? Please advise

Ability to change the Clerk SMS icon

It would be helpful if we could change the Clerk SMS icon, or at least the Clerk SMS label below the icon. This would allow us to change it to something more intuitive to end users within our organization or any other organization.

Ability to clear chat history

Currently when we reassign a number to a new user, the new user is able to see the whole chat history of this number. This raises privacy concerns. I would like to see a feature for the admin users to able to clear chat history. It can be just a simple check box when reassigning a number.