June 3rd, 2026
May was a big month for the agent builder. It took real steps forward, with a redesigned agents list, voice setup built into the editor, and a file pane for your agent's files. Dashboards also became far more flexible, with multiple dashboards, pinned charts, and PDF and CSV export. A long list of smaller improvements landed across the product.
A redesigned agents list. The agents page has a new editorial layout that makes it easier to scan and manage your agents.
Configure and activate voice without leaving the builder. Voice settings live in the builder. Pick the voice your agent uses, configure it for a phone inbox, and activate it from the editor.
A file pane in the builder. Manage the files your agent uses directly from a dedicated pane in the builder.
Goal steps stand out in the flow. Goal steps are now visually distinct in the editor, so you can see at a glance what your agent is working toward.
Personalize the agent chat. The chat sidebar can be personalized, and a new control adjusts how creative responses are.
Dashboards got a lot more flexible. Create multiple dashboards, pin charts, edit chart titles, delete what you no longer need, and save a dashboard as a PDF. Query results now include a breakdown table you can download as a CSV.
Webhook subscriptions in Settings. A new screen lets you manage webhook subscriptions, so your other systems can react to what happens in Clerk.
Variables in RCS templates. The RCS template editor supports variables, so a single template can personalize itself for each contact.
Build and send RCS messages with a dedicated tool. Compose RCS messages in a free-form text editor with template support, right inside your flows.
See why a message was blocked. When a send fails a compliance check, the failed message now shows the specific reason instead of failing silently.
Test rich messages in the agent tester. The tester supports rich messages, with a settings option to force RCS when you need to verify them.
Agents can save values for later steps. A new tool lets your agent store values during a conversation that any later step can read and use.
Less team switching. Opening something that belongs to another team now switches you to that team automatically, and the quick switcher resolves teams correctly.
Smaller fixes and polish. Refresh agent runs on demand, dark mode support in Belle's code editor, double-click to zoom into your flow, and assorted visual cleanups across the builder.
May 4th, 2026
Some weeks you blink and a lot has shipped. Belle joined the team and builds AI voice and RCS agents from plain English, so you can stop wiring flows by hand. Webchat is a real channel now. Outbound AI calls and messages quietly check themselves for TCPA compliance. Fax finally admits when it fails. And those are just the highlights. Plenty more polish underneath that we didn't bother listing. You'll feel it.
Meet Belle - natural language builder for AI agents. You can now build AI voice and RCS agents directly through natural language. Describe what you want the agent to do in plain English and Belle handles the setup, replacing the need to wire flows together by hand.
Webchat as a channel. You can now add Webchat as a channel powered by Clerk AI, bringing the same AI agent experience to your website visitors that you already deliver over voice and messaging. Reach out to sales@clerk.ai to enable it for your team.
Self-serve Google RCS tester agents. Teams can now create and manage Google RCS tester agents directly in Clerk AI, without admin assistance. Product and messaging teams can spin up tester agents on their own to validate RCS experiences before going live.
Smoother upgrade path from Clerk AI to Startup. Free-tier teams that come in through Clerk AI now have a streamlined upgrade flow to the paid Startup plan, removing friction when teams are ready to scale up.
New HTTP Request (v2) tool in AI Workflows. The new JSON Request v2 tool returns the HTTP status code alongside the response body and lets you format or transform the payload using a template. Downstream workflow steps get cleaner, more predictable inputs, and branching on status codes is now straightforward.
More efficient contact search and count queuing. Contact search and contact count requests are now queued more efficiently, reducing overload during rapid searching and keeping the app responsive even when many requests come through in quick succession.
Real-time unread counts in the inbox. Unread badges now update more efficiently in real time, so counts stay current without relying on extra background refreshes.
Errors column in campaign analytics. Campaign analytics now include a dedicated Errors column, making it immediately obvious which messages were blocked by compliance checks or otherwise failed to send.
Clearer error drill-downs on campaign details. Campaign details now include more detailed error breakdowns so teams can quickly understand why individual messages failed and take action.
Polished campaign analytics formatting. Campaign analytics received a small usability pass, including cleaner date and phone-number formatting throughout.
More reliable real-time updates in compact inbox view. The compact inbox view now receives new messages more reliably in real time.
Improved loading for inboxes still being provisioned. Inboxes that are still being hosted or provisioned now have clearer loading behavior, providing better feedback while setup completes.
Calls with missing pipeline assignments now fail correctly. Calls that fail because of missing or misconfigured pipeline assignments are now marked as failed instead of being left stuck in progress, making configuration issues easier to identify and resolve.
Faster contact lookup failures under heavy load. Contact lookups now fail fast when the system is under heavy load instead of hanging for a long time, improving recovery during traffic spikes.
Failed fax delivery now shows correct status. Fax conversations now show a failed status when delivery does not go through, replacing earlier behavior where failures could be unclear.
March 19th, 2026
Identity verification for 10DLC registration New customers will now be prompted to complete a quick identity verification step when registering for 10DLC. This is a one-time step per organization - once verified, all team members under that org are good to go.
Call forwarding You can now forward calls to another number directly from your workflow. A new Voice tab in your settings gives you control over call recording and forwarding options.
Merge calls Agents can now merge two active calls together mid-conversation - useful for bringing in a supervisor or connecting two parties.
Play media during calls A new "Play media" step lets you play hold music or audio clips during a call, with controls for when to resume the conversation.
New voice model: Gemini 3.1 Flash Lite Gemini 3.1 Flash Lite preview is now available as a voice model option when configuring your AI agents.
RCS carousels You can now build and send rich carousel messages over RCS directly from your workflows - great for product showcases or multi-option menus.
Replay past workflow executions Need to debug a workflow run? You can now replay any past execution directly from the execution details panel to see exactly what happened.
New AI model options Added GPT-5.4 and Grok 4-1-fast (xAI) as model choices for your AI agents.
More conversation filters The Conversations API now supports filtering by unread status, whether an assistant is enabled, and updated-before/after timestamps - making it easier to sync and triage at scale.
Improvements
Scheduled agents run on time. Previously, scheduled agents could fire within a 5-minute window. They now run at the exact scheduled time, and you can point them at different workflows as needed.
More control over agent context. Two new options: limit how far back in conversation history your agent looks, and choose whether call transcripts are included.
More reliable AI responses. Reduced cases where AI steps return responses in an unexpected format. All providers now enforce consistent structured output.
Faster inbox updates. Inbox should feel noticeably more responsive - conversation assignments and new messages now update in real time more reliably.
Simpler workflow variables. Passing data between steps in the workflow builder is now more streamlined.
Fixes
Fixed a bug where loading older messages in a thread could cause the view to jump or overlap.
Fixed an issue where some RCS carousels were not sending correctly.
Removed a file type check that was incorrectly rejecting CSV uploads.
February 20th, 2026
We’ve launched Clerk Chat MCP server. You can now use our features right in ChatGPT and Claude. The Clerk Chat MCP Server now supports OAuth 2.0 with PKCE for improved security. Documentation is available at https://docs.clerk.chat/integrations/mcp, and early access is available by contacting sales@clerk.chat.
Background & Thinking Noises for AI Agents
You can now configure background and thinking noises for AI agents directly in Inbox Voice Settings, including independent volume controls. Background noise plays continuously during a call, while thinking noise plays when the agent is generating a response.
Speak Tool (Deterministic Audio in Agent Flows)
The new Speak Tool allows you to play deterministic text or audio at any point in an agent flow. This ensures specific messages are delivered exactly as written when precision and consistency are required.
Voice Previews in Inbox Settings
You can now preview voices directly from Inbox Voice Settings before selecting or saving a model. Simply click the play button next to a voice to hear a sample instantly.
New Voice LLM Option: Claude Haiku 4.5
Anthropic Claude Haiku 4.5 is now available as a voice LLM option. This model offers fast, high-quality responses optimized for voice interactions.
Twilio Call Recording Support
Twilio is now supported as a provider for call recording. This enables more flexible voice and call recording workflows.
Language Selection in Call Tester
The Call Tester now supports language selection. This makes it easier to test and validate multilingual voice experiences.
Improved LLM Variable Support
LLM variables now work more reliably across objects and skills, including embedded objects. This improves flexibility when building dynamic agent logic.
January 30th, 2026
Introducing a completely new layout for viewing your conversations. This streamlined interface is optimized for managing large volumes of conversations, making it easier to navigate and review multiple chats at a glance.
RCS Test Phone Numbers
Added the ability to add RCS test phone numbers directly in the UI, simplifying the testing and development workflow for RCS messaging.
Anthropic Models in Text AI
You can now use Anthropic's AI models directly within Text AI, expanding your options for AI-powered text generation and analysis.
Bug Fixes
Fixed an issue where edge filters were not working correctly for user message nodes in the agent designer.
January 17th, 2026
New
You can now choose how you want to roll out your agents with three deployment options:
Deploy for all users pushes your agent to 100% of traffic immediately—perfect for when you're ready to go fully live.
Staged Deployment lets you deploy to a specific phone number, so your agent only activates for calls or texts from that inbound number. Great for controlled testing with a specific audience.
Canary Deployment gives you a traffic percentage slider to gradually roll out your agent. Start at 10%, monitor performance, then scale up as you gain confidence.
January 16th, 2026
Include files directly in your saved text templates - think pricing sheets, lookbooks, welcome guides, claim forms, diagrams, and more!
Access the feature by clicking Templates in the sidebar and selecting +Add Template (top right). Choose Text Template and give it a name.
What’s New: In the Content section, click the paperclip icon to upload a file from your device.
January 7th, 2026
While you could already personalize headings and body text, this update allows you to insert dynamic data into button actions, such as "Open URL" or "Dial Phone Number."
Why would I use this feature? To completely personalize your campaigns. For example, an "Open URL" button can now point to a unique, personalized link for every recipient, making it easier to direct customers to their specific account pages, tracking links, or custom booking sites.
January 7th, 2026
We’ve expanded the communication capabilities of your AI agents! Previously, agents were limited to sending text-only messages. With this update, you can now direct your agents to send messages with attachments, allowing them to automatically share PDFs, csv files, images, videos, and other important items during a conversation.
How to set it up:
While in the AI Agent Builder, add a new node or click the pencil icon to edit an existing one.
Under the Tools section, click Add Tools.
Select Conversations and choose Send message with attachments.
Don't forget to save your work!
January 7th, 2026
When viewing a conversation that includes a voice interaction, you can now click the three dots on any call recording to access a suite of powerful tools which include viewing a transcript, copying a call link, showing the internal discussion thread, and viewing pipeline logs of how the AI processed that specific call.