Inbox Conversion Tool / API - Momentum Telecom

Requesting a tool either in the partner GUI or through API to move inboxes between teams under a partner tenant while retaining their conversation history. This has been performed via support manually but we are looking to automate this to enable upgrading (or in some cases downgrading) from the growth plan to the ultimate plan more seemless. If a discussion is needed happy to get development resources together to lay out requirements and come to a solution.

Make the background theme aligning to the embedded app

Teams client has a dark theme. When add the clerk chat to Teams, I don’t find a way to deploy dark mode. But the better way is to automatically align to the hosted client.

Notifications

It would be nice if we could see the New message red indicator dot on the Clerk Chat icon instead of lumped with all other Microsoft Teams activity under the Activity icon (on the side bar)

Variables

Separate first and last name in Contact card so we can use separately.

Add member icon

Hello, I am currently seeking to find the icon to add a member. Please let me know how to find that. This is the second request I submit.

Hiding Chat from admins

We should be able to hide a user’s (or all users’) text from admins. A way to expose them for troubleshooting purposes is good, but it’s invasive to have them always visible.

AI Agent Builder Improvements

Voice AI 2x Speed up!

Hold on to your horses! Voice Agents on Clerk Chat are about to get twice as fast.

AI Agent A/B Testing

Soon Agents will allow traffic splitting, giving users the flexibility to test out different prompts/agent-configurations.

Ability to clear chat history

Currently when we reassign a number to a new user, the new user is able to see the whole chat history of this number. This raises privacy concerns. I would like to see a feature for the admin users to able to clear chat history. It can be just a simple check box when reassigning a number.

opt-out

I would like the options to opt out user when setting them up to not get marketing emails. This has caused friction with the team.

Mobile app - It would be great to add content preview to the app

It would be great to add content preview to the app Currently we need to download the file to see what's inside This is the case with Telegram By opening the file, I can see what's inside and download it if needed

Global Contacts Restrictions

I need a way to restrict my users from adding to the global contact list. We have to clean up duplicate entries constantly from users adding already created global contacts. Hopefully this can be implemented into the clerk user role permissions for easy administration.

The ability to assign a message from a shared sms phone

The ability to assign a message from the shared sms box We would like the ability to have a few people on a shared sms phone. Work as dispatchers, allowing them to assign a message for follow-up to another team member who has access to the queue. We would like them to only receive notifications on the messages that they have been tagged to follow up on.

Notifications nuance

For shared inboxes, we should add the ability to clear the notification of an inbox org wide when someone reads the text message vs just clearing it for the individual who reads the message.

Export Conversation Logs for Individual Conversations

Analytics for Opt-out lists

Ability to see who and how many contacts are in the opt-out list.

API access to adjust who is assigned to what number

I’d like the ability to use an external source of emails to determine who is assigned to what number in Clerk. My use case for this is shared lines. We update Microsoft 365 Group membership to change who has access to call queues and I’d to use that same 365 group to change the texting side of that resource account as well. This would cut down on administrative time working within Clerk and put the control in department or call queue administrators hands.

Need Read API / Webhook Integration

Hello, I am reaching out at the request of Igor Boshoer. I am looking for a way to integrate Clerk Chat into Monday.com. In order to do this effectively, I need a way to not only send SMS and update contacts (which is already in the API), but also to fetch messages (both sent and received) from my phone. A web hook that can be configured to run whenever either a message is sent or received would be, in my opinion, the best solution. However, a simple API to fetch the messages so that they can be stored in the CRM would also be ok (at least in the short term). The goal here is to make sure that messages sent and received are able to be logged alongside the customer/client data in Monday. If y’all could get this together, I would be happy to work with you as I create the integration into my board. Then you would be able to have that information to broadcast to your potential and active customers that you can integrate with Monday. Thanks!

Blocking

It would be nice if there was a feature that made it easy to block unwanted messages from numbers that refuse to stop texting our store. We use Clerk SMS for business purposes and we are getting spammed to high heavens from several people. Replying with STOP or UNSUBSCRIBE isn’t enough. I want to BLOCK these numbers.