September 2026
September was heavy on user-facing improvements across the platform. The agent builder gained several new capabilities, the inbox got faster and more reliable, and the landing page received a comprehensive redesign with new animations and branding. Smaller updates across voice settings, authentication, and cross-platform support round out the month.
Agent Builder & Configuration
Build complex survey flows with new question types. The agent builder now supports Choice, Noul, and Score question configurations, giving you more options to structure conversations and gather responses from your contacts.
Create AI-generated RCS cards directly in your agents. You can now use the Send Message action to generate RCS cards with AI, letting your agents build rich card layouts dynamically during conversations.
Organize agent logic with multiple editor tabs and sub-flows. The agent builder now supports multiple tabs and sub-flows, making it easier to organize complex agent logic across related workflows.
Test outbound calling directly in the agent builder. Use the Outbound Test Call feature to validate voice agents before deployment. Make test calls to see exactly how your agent responds in real conversations.
Faster, smarter search when adding nodes and tools. Node menu search is now powered by Fuse.js, making it quicker to find and add the actions and integrations you need.
Agent builder now opens in tabbed view by default. The tabbed interface is now the default way to build agents, replacing the classic builder view for a cleaner, more organized experience.
Inbox & Conversations
Conversations load instantly without blocking on history. The inbox now opens conversations immediately while paging older message history in the background. You can start responding to new messages right away.
Inbox stays current after viewing older messages. Fixed a bug where paging through older message history would drop the latest messages from view. Your inbox now keeps the newest messages visible even after scrolling back in time.
Cleaner conversation timeline with better visual hierarchy. The conversation timeline received a refresh to make messages easier to scan and respond to.
Set a default message channel for each contact. The compose box now defaults to the contact's latest messaging channel, saving you from manually selecting SMS, webchat, or RCS each time.
Filter outbound leads by enrollment stage. A new All chip lets you view every lead in your program, on top of the existing filters for New, Working, Converted, and Declined stages.
Logs & Agent Testing
See every message in agent call transcripts. The run log now displays every transcript turn, giving you the complete conversation record from outbound calls and AI interactions.
Review logs from all your agents in one place. The new cross-agent Logs page consolidates run logs from every agent with search, filtering, and Belle chat support. Find and troubleshoot agent behavior faster.
Test agents before deploying with a dedicated Test tab. A new Test tab lets you try out your Voice, Text, and Messaging prompts on a test node before making them live to your contacts.
Platform Integrations & Channels
Send Apple Business Messages directly from your platform. Apple Business Messaging is now supported as a channel for reaching contacts on iOS devices.
Manage webchat conversations in your inbox. Webchat is now a fully supported channel in your inbox, letting you respond to web chat visitors alongside SMS and RCS messages.
Send RCS template messages to your contacts. RCS templates are now available as a message option, giving you pre-formatted card layouts for common outbound campaigns.
Voice & Agent Settings
Fine-tune voice detection with turn-taking settings. Voice settings now include controls for adjusting turn detection, letting you customize how your agents recognize when a caller has finished speaking.
Belle now respects your agent's custom settings. When Belle generates agent improvements, it now preserves your custom formatting and configuration choices.
Analytics & Reporting
Pin RCS metrics to your analytics dashboard. RCS message type is now supported in analytics queries, letting you track and visualize RCS performance alongside other channels.
Track demo call conversion in your analytics. Landing page demo calls now send phone capture data to analytics, helping you measure demo enrollment performance.
Charts update instantly when you resize them. Analytics charts now refresh live as you drag and resize them, no longer requiring a manual refresh.
Authentication & Landing
Sign in with Google from the login page. The login page is back with Google sign-in support, giving you a quick way to access your account.
New landing page with fluid animations and the Voiceprint brand. The landing page has been redesigned with React Bits animations, a floating navbar, and full Voiceprint branding throughout.
Capture phone numbers with a dedicated landing form. A new phone capture hero section on the landing page enrolls visitors directly into demo calls.
UI & Polish
Subtle background gradient in light and dark modes. The app now features a refined background gradient in both light and dark themes for a more polished look.
Consistent Voiceprint logo throughout the platform. Page loaders, refresh states, and loading screens now consistently use the Voiceprint mark across the entire application.
Improved login experience and quick switcher search. Login code flows are more reliable, and the command palette (Fuse.js powered) searches your agents and resources faster.
Rebuilt agent list with better filtering and search. The agent list is now a clean table interface with in-card search and filtering for managing large agent libraries.
Import and edit buttons for managing configuration. New import and edit controls make it easier to manage agent and integration settings.
Version history drawer restored in the Versions tab. You can now browse and restore previous agent versions directly from the Versions tab.