Agent visibility
See what AI Agents are enabled in your chat at a glance.

RCS calendar functionality
Customers can schedule appointments directly through rich messaging when you add a button and select calendar event.

Copying transcripts
A new copy transcript icon makes it easy for record-keeping and sharing. Click view transcript to access the feature.

Conversation filtering
Enjoy enhanced filtering capabilities using the search bar in your inbox conversation list to refine the visible messages.

Organized lists
Find a new filtering option on the Lists page. For instance, try filtering by ‘created by’.

Block List & Opt-Out visibility
Your Block list and opted-out contacts are now clearly visible in the main tables on your Lists page to help with compliance tracking.

Message links
You can now copy a direct link to any message by hovering above a message and clicking the link icon, which makes it easy to share specific points in a conversation.

Salesforce widget
Our Clerk Chat Salesforce App can now be installed here, automatically routing to contact pages when new messages arrive. The widget emulates the in-app experience.