March 12th, 2025

Assign to Team Member Agent Tool

We've made it even easier to hand off conversations from your AI Agents to your human team members! Introducing the "Assign to Team Member" Agent Tool. 🀝

Now, when your agent flow reaches this node, the AI will assign the conversation to a human on the designated inbox, using the "assign to" list. Additionally, you can choose exactly who the conversation should be assigned to, or multi-select and assign conversations to multiple team members simultaneously.