Multi-Language Support

Your AI agent detects and responds in the customer’s preferred language - instantly, naturally, and with full context and accuracy.

Written By Jill Berkowitz

Last updated 3 months ago

Overview

Multi-Language Support enables your AI agent to transition seamlessly between languages during both voice and messaging conversations. Your customers can communicate in the language they’re most comfortable with, and your AI agent will automatically understand and respond accordingly. This ensures that customers feel understood and respected, wherever they are in the world.

What multi-language support can do

  • Detects the language automatically – No settings or manual selection needed.

  • Responds in the same language naturally – Matches tone, style, and accuracy.

  • Works across voice and messaging channels – Consistent multilingual experience everywhere.

  • Maintains the same context and knowledge base – Keeps conversations coherent in any language.

How it works

When a customer begins speaking or typing in another language, your AI agent will:

  1. Recognize the new language in real time.

  2. Switch its responses to match the customer’s language automatically.

  3. Preserve all context, memory, and understanding so the conversation continues seamlessly.

Why multi-language support matters

If you serve an international customer base, language should never be a barrier to great service. Multi-Language Support empowers your AI agents to communicate with customers in their preferred language, creating:

  • Greater trust and understanding

  • A more personalized and accessible experience

  • Stronger, long-term customer relationships

It’s real conversation, in context, with the same accuracy and personalization your AI agent delivers in any language.