July 10th, 2025

Messaging, Phones, Features, and UI/UX Updates

  • Start messages via URL and initiate conversations from external systems like your CRM or Microsoft Teams

  • Forward incoming SMS messages to a designated email address

  • Members can now see and manage the phone numbers they have access to

  • Clerk Chat AI can find or create contacts in your CRMs, boosting lead capture from calls and texts.

  • We’ve restored muted inbox visibility, updated conversation text and dropdown menus, and made workspace settings and feedback submission easily accessible in app