Identity verification for 10DLC registration New customers will now be prompted to complete a quick identity verification step when registering for 10DLC. This is a one-time step per organization - once verified, all team members under that org are good to go.

Call forwarding You can now forward calls to another number directly from your workflow. A new Voice tab in your settings gives you control over call recording and forwarding options.

Merge calls Agents can now merge two active calls together mid-conversation - useful for bringing in a supervisor or connecting two parties.

Play media during calls A new "Play media" step lets you play hold music or audio clips during a call, with controls for when to resume the conversation.

New voice model: Gemini 3.1 Flash Lite Gemini 3.1 Flash Lite preview is now available as a voice model option when configuring your AI agents.

RCS carousels You can now build and send rich carousel messages over RCS directly from your workflows - great for product showcases or multi-option menus.

Replay past workflow executions Need to debug a workflow run? You can now replay any past execution directly from the execution details panel to see exactly what happened.

New AI model options Added GPT-5.4 and Grok 4-1-fast (xAI) as model choices for your AI agents.

More conversation filters The Conversations API now supports filtering by unread status, whether an assistant is enabled, and updated-before/after timestamps - making it easier to sync and triage at scale.

Improvements

Scheduled agents run on time. Previously, scheduled agents could fire within a 5-minute window. They now run at the exact scheduled time, and you can point them at different workflows as needed.

More control over agent context. Two new options: limit how far back in conversation history your agent looks, and choose whether call transcripts are included.

More reliable AI responses. Reduced cases where AI steps return responses in an unexpected format. All providers now enforce consistent structured output.

Faster inbox updates. Inbox should feel noticeably more responsive - conversation assignments and new messages now update in real time more reliably.

Simpler workflow variables. Passing data between steps in the workflow builder is now more streamlined.

Fixes

Fixed a bug where loading older messages in a thread could cause the view to jump or overlap.

Fixed an issue where some RCS carousels were not sending correctly.

Removed a file type check that was incorrectly rejecting CSV uploads.