Tag colleagues in discussions: Use the @ sign within any message or call discussion thread (accessible by clicking the "show comments" icon) to tag a colleague, provided they have access to that phone number inbox.

Custom compliance per phone number: Create default START, STOP, HELP, and first messages individually for each phone number inbox. This allows you to customize the automated responses customers receive (for example, after replying STOP), ensuring your team meets regulations. Find these settings within the phone number inbox settings.