March 12th, 2025

We've made it even easier to hand off conversations from your AI Agents to your human team members! Introducing the "Assign to Team Member" Agent Tool. π€
Now, when your agent flow reaches this node, the AI will assign the conversation to a human on the designated inbox, using the "assign to" list. Additionally, you can choose exactly who the conversation should be assigned to, or multi-select and assign conversations to multiple team members simultaneously.